Transforming Legal Service Delivery: A Human-Centered Approach to AI Integration

As AI reshapes legal service delivery, success demands more than just new technology—it requires reimagining how your team operates, develops, and delivers value. Through real-world case studies, we'll explore how leading legal teams are transforming traditional team structures and career pathways, designing robust "human in the loop" processes that balance AI efficiency with appropriate legal oversight, and leveraging AI to become trusted strategic advisors that drive business growth.

• How will AI impact my legal team operating model?
• What are the key questions I need to consider when planning for AI-related  transformation?
• How do I take a human-centric approach to integrating AI?
• How can I sustain engagement and morale in my team during ongoing digital transformations?
• How do I use AI to build trust with my organisational stakeholders?
 

Key Learnings

1. Workforce transformation: Understand the critical changes needed in talent management, including developing new competency frameworks, creating clear progression pathways for legal professionals in an AI-enhanced environment, and strategies for maintaining team engagement during digital transformation.
2. Service Evolution: Understand how to design and implement new service delivery models that leverage both AI capabilities and human expertise, including frameworks for determining the right balance between automation and high-touch legal support.
3. Value Creation: Discover how to position your legal team as a strategic business enabler by freeing up lawyer time from routine work, enabling faster business decisions through AI-supported processes, and embedding legal expertise earlier in business initiatives.

About Alex

Alex is a Senior Manager in MinterEllison's Legal Optimisation Consulting practice. She has over 10 years' experience in the legal industry and leverages her background in client relationship management, project management and change management to support in-house legal teams to optimise the way they work. Alex works with legal teams in both the public and private sectors to improve processes, leverage technology (including AI and Automation), and navigate key people priorities related to team culture, capability and workforce planning. She focuses on developing human-centred and practical solutions that will allow legal teams to focus on their strategic priorities, reduce high volume workloads, cultivate an engaged team culture, and deliver an elevated client service