How to get better software faster: Lessons in evaluating and deploying new technology

With IT and application teams at law firms overloaded with projects like Windows upgrades, cloud migrations, renewals and adopting AI tools like Copilot, it’s tempting to default to the same vendors each renewal period. However, it often means firms get stuck with the wrong software that’s overpriced and lacking modern features. To help you choose the best software, speed up evaluations and deploy new software with less friction, Draftable shares their set of best practices based on lessons from piloting, evaluating and deploying legal software with hundreds of firms.

Key Learnings

1. Pilot smarter, not longer – Run focused pilot tests that deliver the same insights in weeks, not months, so you can make decisions with confidence and keep projects moving.
2. Make vendors work for you – Have the right conversations early to get the features and improvements you need before you buy, and keep vendors engaged post-purchase for continuous support and upgrades.
3. Know when to switch, and how to do it right – Use real data to de-risk switching vendors, then deploy new software in phases to reduce disruption, build internal champions, and fine-tune training for smoother adoption.

About Brendan

Brendan is the Commercial Director for the Affinda Group, including Draftable, the document comparison solution built for lawyers. At Draftable, Brendan leverages over 20 years’ experience in business intelligence, sales and strategy, with a strong focus on how firms can leverage technology to automate and improve document workflows. His expertise in workflow optimisation helps firms unlock the full potential of Draftable document comparison solutions.