The Inbox Detox- Lessons Learned in Rolling-Out Matter Tracking

In this session, we'll walk through a case study which highlights the lessons learned when introducing Matter Tracking to a team of 200 lawyers.

We'll also cover key strategies from our change management playbook and for using Matter Tracking to improve your customer service and report on work demand.

• UX considerations for optimising employee experience
• Using Matter Tracking to improve your service model
• Right-sizing requirements gathering and playback
• Planning your roll-out to maximise uptake
• Optimise data collection for work demand reporting

Key Learnings

1. Key things to consider when designing your matter tracking system
2. Strategies for delivering change and training
3. How matter tracking can feed into work demand reporting

About Lauren

Lauren Dyson is a Data & Technology Lead for the Legal and Secretariat Divisions at Westpac. She is a legal technology professional and digital transformation leader, with an obsession with data and a history of leading digital innovation and change programs across a range of industries. Lauren is a dedicated customer and user experience advocate, who originally started her career as a research chemist and studies data science in her spare time. She is particularly interested in the application of scientific methodology to drive innovation in the legal technology space, particularly the use of AI to shape our future ways of working.