It's Your Time to Shine: Knowledge Management's GenAI Glow Up and How to Leverage It.

GenAI has given information governance and knowledge management a 'glow up'. If you can access and leverage your internal knowledge effectively, organisations can enhance their ability to find information and generate content using GenAI, ultimately driving efficiency and innovation. So, what does it take to make your knowledge AI-ready?

This session will explore the concept of "AI Readiness for KM" – delving into the challenges, critical considerations and practical steps necessary to prepare your organisation to be able to leverage your content effectively for AI. Find out what you need to do now to set your organisation up for success in the GenAI era.

1. What is AI readiness and what does it involve/look like?
2. Challenges on the road to AI readiness and what you need to think about
3. Ensuring data quality and accessibility for effective AI implementation
4. Governance, planning and people: essential AI readiness steps
5. Practical tips and strategies to optimise KM for AI success
6. Leveraging AI to enhanced search and knowledge retrieval
7. AI readiness – How to get started

Key Learnings

1. We are planning for an AI enabled future – you need time to get ready, so getting started now is critical.
2. KM is going to be the bedrock of successful Gen AI implementation – strong knowledge management is essential for AI adoption, giving knowledge managers a unique opportunity to elevate their role. Successful Gen AI will require you to understand the challenges and risks, and deal with them, so that you can make the most of the opportunities that are coming.
3. Data quality and governance will make or break AI adoption. Without structured, accessible, and well-governed data, AI won’t deliver value—get your house in order now.

About Lauren

Lauren is the Legal Operations Analyst at The University of Sydney, where she has been building the knowledge management function since 2022. With a background in information management, and a passion for information governance, she is interested in the way information systems impact human-centered and business outcomes in the legal industry. She looks forward to exploring how AI and knowledge management will come together in the future.