Emotion plays an essential role in how people make decisions. Consequently, how a client feels about their experience with a law firm or company has the most significant impact on their loyalty to the ...

In preparation for The Legal Festival in June 2019, we’ve just returned from running our annual roundtable discussion groups across Australia. Each session was a full and frank discussion

Innovation is a relatively new focus for the legal industry but the changes already experienced point to the fact that disruption needs to become the new business as usual. To succeed

In 2014, with competitors outperforming it on price and efficiency, the Woolworths Group needed a change of strategy. The challenge was not just for the retail arm to reform, but the legal team too.

Creating a business case for legal innovation can be a major stumbling block for many legal professionals. In fact, it’s the one step of the legal innovation process that causes most people to come un